Service Improvement Manager

This London based charity is looking to recruit a Service Improvement Manager, to work closely with the Senior Project Manager and Head of Service Design. This is a senior role to support the Senior Project Manager and national programme team who are rolling out the Helper Service. This is a full time role of 35 hours per week. Occasional working at weekend/evenings may be required.

Duties include:
Lead on areas of service improvement
Work closely with the Senior Project Manager, to ensure Helper Service Managers provide consistent, high quality services to people with a terminal illness, their carers and families
Ensure compliance with Health and Safety legislation, and effective management of complaints and incidents
Support the Helper Service Managers, Regional Managers and Hospice Managers; providing project advice, guidance and support in line with the roles and responsibilities matrix
Develop, implement and manage operational plans in conjunction with the programme team and Helper Service Managers
Evaluate the helper service to identify gaps and barriers in current service provision

Candidates applying will be educated to degree level or have the relevant experience. A Strong background in service development and management is required together with experience of matrix managing teams across sites. Knowledge of health and social care provision in the community and basic knowledge of service evaluation methods is also essential.